Introduction: The Cisco Webex Room Kit provides a comprehensive collaboration solution that includes video conferencing capabilities. This guide outlines the steps to call into Webex meetings, Zoom meetings, and Webex Personal Rooms using a Cisco Webex Room Kit. It also covers sharing a local device and utilizing ultrasonic connection for proximity-based pairing. Calling into Webex Meetings: 1. Receive Webex Meeting Invitation: - You will receive an invitation to the Webex meeting from the host. This invitation should include the meeting link and any required passcodes. 2. Join Webex Meeting: - On the Cisco Webex Room Kit touch panel, select "Join Meeting" or a similar option. - Enter the meeting number, ID, or the meeting link provided in the invitation. 3. If Using the System as Host: - When prompted, enter the host key found in the meeting information on the touch screen keypad. - Press # when you’ve entered the host key. 4. If Not Using the System as Host, Enter the Meeting Passcode (if required): - Press # to start the meeting on the touch screen keypad. - If the meeting has a passcode for security, enter it when prompted. 5. Audio Connection: - The Cisco Webex Room Kit should automatically connect to the meeting's audio using the integrated microphones and speakers. Calling into Zoom Meetings: 1. Receive Zoom Meeting Invitation: - Like Webex, you'll receive a meeting invitation from the host. This should include the Zoom meeting link, dial-in number, and any required passcodes. 2. Dial the Zoom Dial-In Number: - On the Cisco Webex Room Kit touch panel, select "Dial In" or a similar option. - Dial the Zoom dial-in number provided in the invitation using the touch panel then add @zoomcrc.com. 3. Enter Meeting ID and Passcode: - When prompted, use the touch panel to enter the Zoom meeting ID and passcode if required. 4. Audio Connection: - The Cisco Webex Room Kit will connect to the Zoom meeting's audio using the integrated microphones and speakers. Calling into Webex Personal Room: 1. Know the Host's Personal Room Link: - The host's Webex Personal Room link will be a unique URL provided by the host. 2. Enter Webex Personal Room: - On the Cisco Webex Room Kit touch panel, select "Join Personal Room" or a similar option. - Enter the host's Personal Room link using the touch panel. 3. Audio Connection: - The Cisco Webex Room Kit will automatically connect to the host's Personal Room audio using the integrated microphones and speakers. Sharing a Local Device: 1. Connect Device: - Use the provided HDMI or USB connections on the Cisco Webex Room Kit to connect your local device, such as a laptop. 2. Start Sharing: - On the touch panel, select the "Share" option or similar. - Choose the connected device as the source to share its content on the room's display. 3. Stop Sharing: - When you're done, select "Stop Sharing" on the touch panel to end content sharing. Ultrasonic Connection: 1. Proximity Pairing: - The Cisco Webex Room Kit supports ultrasonic proximity pairing for easy device connection. - Ensure your mobile device's Webex app is active and has ultrasonic pairing enabled. 2. Activate Ultrasonic Pairing: - Make sure you are connected to CBU-SECURE on your device - Hit the “Start Meeting” button in the Webex App - In the top right corner of the pop-up window, hit “Connect to a device” and find the device that matches the name on the Cisco touch panel. - Once connected, hit the “Start Meeting” button. 3. Hold Devices Close: - If the system does not connect, hold your mobile device near the touch panel's ultrasonic sensor until pairing is successful. Tips: 1. Test Connection: Before a scheduled meeting, perform a test call to ensure your Cisco Webex Room Kit's audio and connectivity are working properly. 2. Have Meeting Details: Keep meeting details, including links and passcodes, readily available to avoid delays when joining meetings. 3. Mute and Unmute: Familiarize yourself with the touch panel's mute/unmute controls to effectively manage audio during meetings. Conclusion: The Cisco Webex Room Kit simplifies joining Webex meetings, Zoom meetings, and Webex Personal Rooms. By using the touch panel's interface to enter meeting details, passcodes, and links, you can seamlessly connect to audio and collaborate effectively in various virtual meeting environments. Additionally, the Room Kit offers features like sharing local devices and ultrasonic connection to enhance collaboration and streamline interactions in meetings. These troubleshooting steps cover a wide range of potential issues. If you're not comfortable performing certain steps or the issue persists, please call the Helpdesk at x4444 or enter a service ticket at the following URL:  https://calbaptist.freshservice.com

Issue 1: Mic Mute Toggle On Symptoms: - The microphone appears to be connected, but no sound is being picked up or transmitted. - The "Mic Mute" button on the touch panel doesn't match the actual mute status of the microphone. - Participants in the room are unable to hear the microphone audio. Troubleshooting Steps: 1. Check Mic Mute Status on Touch Panel: - Press the "Mic Mute" button on the touch panel to ensure that it's in the correct state. - If necessary, press the button again to toggle the microphone mute status. 2. Physical Check: - For Room Kit rooms, examine the microphone to see if it's physically muted (a mute button on the microphone itself). - For Yeager and Business, ensure that the microphone's cable is properly connected to the wall and the computer's USB port. 3. Check Sound Settings (Yeager and Business): - Right-click on the speaker icon in the Windows taskbar and select "Open Sound settings." - Under the "Input" section, ensure that the correct microphone is selected and set as the default input device. 4. Check Microphone Hardware Settings (Yeager and Business): - Access the microphone's settings from the Windows Sound settings or Device Manager. - Make sure the microphone is not muted or disabled in the settings. 5. USB Connection (Yeager and Business): - Test the microphone with a different USB port on the computer to rule out any port-specific issues. - Try using the microphone with a different computer to see if the issue persists. Issue 2: No Microphone Signal on Computer (Yeager and Business classrooms only) Symptoms: - The microphone is connected, but the computer does not detect any input from it. - The microphone is not listed as an available input device in Windows settings. Troubleshooting Steps: 1. USB Connection: - Ensure that the microphone is correctly plugged into a functional USB port on the computer. 2. Check Windows Sound Settings: - Right-click on the speaker icon in the Windows taskbar and select "Open Sound settings." - Under the "Input" section, make sure the microphone is listed and selected as the default input device. 3. Check Device Manager: - Right-click on the Start button and select "Device Manager." - Look for the microphone in the "Audio inputs and outputs" section. Ensure there are no error indicators. Checking Microphone Signal: 1. Windows Sound Settings: - While the microphone is connected, open Windows Sound settings. - Speak or make a sound to check if the input level meter responds, indicating that the microphone signal is being detected. 2. Recording Devices: - Right-click on the speaker icon in the Windows taskbar and select "Sounds." - Navigate to the "Recording" tab and speak into the microphone. The input level bar should show activity. These troubleshooting steps cover a wide range of potential issues. If you're not comfortable performing certain steps or the issue persists, please call the Helpdesk at x4444 or enter a service ticket at the following URL: https://calbaptist.freshservice.com

Note: Some projector issues are actually issues with the Lectern Display or HDMI connections.  If the projector is on (Green LED on the projector) but is displaying undesired content (black screen, wrong image, etc),  please refer to the Lectern PC Display Issues article, or the Connection to an HDMI via a Laptop article for further help. Issue 1: Projector Power Not On Symptoms: - The projector screen remains blank. - There is no response from the projector when trying to display content. - The room's AV system appears to be functioning correctly, but there's no projection. Troubleshooting Steps: 1. Check Power Connections: - Check if there's any indication of power on the projector itself (lights, status indicators). 2. Remote Control or Projector Buttons: - If applicable, try using the projector's remote control or physical buttons to power it on. - Ensure the projector's remote control is functional and has working batteries. 3. Check for Power Switches: - Verify if there's a physical power switch on the projector that needs to be turned on. - Verify there is a power cable plugged into the projector. 4. Inspect Cable Connections: - Double-check all cable connections on the wall, make sure they are plugged in. 5. Touch Panel Control: - Confirm that the Extron touch panel is communicating properly with the control processor (I.e. selecting inputs on the touch panel changes inputs on the switcher in the lectern, volume slider changes volume in the room). - If there are network or control communication issues, the projector might not respond to commands. Issue 2: Incorrect Video Mute Toggle Symptoms: - The projector appears to be powered on, but no video content is displayed. - The "Video Mute" button's state on the touch panel doesn't match the actual projection status. Troubleshooting Steps: 1. Physical Check: - Visually inspect the projector to confirm whether video content is being displayed. - Check for any indicator lights on the projector that might indicate its status. 2. Confirm Video Mute Status: - Press the "Video Mute" button on the touch panel to ensure that it's in the correct state. - If necessary, press the button again to toggle the video mute status. 3. Check Signal Source: - Verify that the correct video source is selected on the touch panel (e.g., HDMI, Desktop). - Make sure the selected source is active and sending a signal. 4. Check Cable Connections: - Examine the video cables connecting the source to the projector. Ensure they are securely connected. 5. Control Processor Communication: - Ensure that the Extron touch panel is properly connected to the control processor and communicating without errors. These troubleshooting steps cover a wide range of potential issues. If you're not comfortable performing certain steps or the issue persists, please call the Helpdesk at x4444 or enter a service ticket at the following URL:  https://calbaptist.freshservice.com

Introduction: The Extron touch panel in your room provides convenient control over various AV components, including displays, video sources, audio settings, a PTZ camera, and now added functions to mute the video output and microphone. This guide outlines the functions and controls available on the updated touch panel interface. Touch Panel Layout: The touch panel is equipped with the following controls: 1. Power On/Off Button: - Press this button to turn the entire AV system on or off. Ensure that all necessary devices are powered on before using other controls. 2. Desktop Button: - This button allows you to display the content from a connected computer or laptop on the room's display. Press it to toggle between the computer's display and other sources. 3. HDMI Button: - Use this button to switch to an HDMI source, such as a laptop, Blu-ray player, gaming console, or other compatible device. Press the button to toggle between HDMI sources. 4. Main Volume Slider: - Slide the volume control up or down to adjust the main audio output level for the room's speakers. 5. Video Mute Button: - Press this button to mute or unmute the video output to the projector. When muted, the projector will not display any video content. 6. Mic Mute Button: - Press this button to mute or unmute the microphone in the room. When muted, the microphone will not pick up sound. 7. PTZ Camera Controls: - These controls allow you to manipulate a PTZ (Pan-Tilt-Zoom) camera for capturing video: - Up/Down/Left/Right Buttons: Adjust the camera's position by panning and tilting in the specified direction. - Home Preset: Return the camera to its default home position. - Wide 1 Preset: Recall a preset camera position optimized for a specific view. - Wide 2 Preset: Recall another preset camera position for a different view. - Auto Tracking On/Off: Enable or disable the camera's automatic tracking feature, which follows motion in the room. Using the Controls: 1. Power On/Off: - To turn the AV system on, press the "Power On" button. - To turn the AV system off, press the "Power Off" button. Confirm any prompts if required. 2. Source Selection: - Press the "Desktop" button to switch to the connected computer's display. - Press the "HDMI" button to cycle through available HDMI sources. 3. Audio Control: - Slide the "Main Volume" control up to increase the room's audio volume and down to decrease it. 4. Video Mute: - Press the "Video Mute" button to toggle the video output to the projector on or off. When muted, the projector will not display video content. 5. Mic Mute: - Press the "Mic Mute" button to toggle the microphone in the room on or off. When muted, the microphone will not pick up sound. 6. PTZ Camera Control: - Use the directional buttons (Up/Down/Left/Right) to adjust the camera's position. - Press "Home Preset" to return the camera to its default position. - Select "Wide 1 Preset" or "Wide 2 Preset" for predefined camera views. - Use "Auto Tracking On" to enable automatic motion tracking and "Auto Tracking Off" to disable it. Tips and Troubleshooting: - Make sure the touch panel is responsive. If it doesn't respond, check for any error messages, or contact technical support. - If the PTZ camera controls aren't functioning as expected, ensure that the camera is powered on and correctly integrated with the control system. - For optimal audio quality, adjust the "Main Volume" slider to a comfortable level. - Utilize the "Video Mute" and "Mic Mute" buttons to control video output and microphone audio effectively. Conclusion: With the updated Extron touch panel's user-friendly interface, you can easily control various aspects of the AV system in your room, including video and microphone functions. Familiarize yourself with these added controls to enhance your AV experience and ensure smooth interactions during presentations and meetings. These troubleshooting steps cover a wide range of potential issues. If you're not comfortable performing certain steps or the issue persists, please call the Helpdesk at x4444 or enter a service ticket at the following URL: https://calbaptist.freshservice.com

Introduction: This guide provides troubleshooting steps for sharing content before and during a call, helping you resolve common issues efficiently. Sharing Content Before a Call: Issue 1: No Display of Shared Content Symptom: - You're attempting to share content, but it's not displaying on the room's screen. Troubleshooting Steps: 1. Select Share: On the touch panel, select the share option. 2. Select Source: On the touch panel, choose the appropriate content-sharing source (e.g., Laptop, Lectern PC). 3. Check Cable Connections: Verify that the HDMI from the device you're trying to share from is properly connected to the Room Kit's input. Sharing Content During a Call: Issue 2: Content Sharing Not Working During a Call Symptoms: - You're in an active call but can't share content. - The "Share" option is unresponsive on the touch panel. Troubleshooting Steps: 1. Check Call State: Ensure that you're in an active call or meeting before attempting to share content. 2. Select Share: On the touch panel, select the share option. 3. Select Share In Call Option: On the touch panel, select the "Share in call" option on the input you are trying to share. Conclusion: Troubleshooting content sharing on the Cisco Webex Room Kit touch panel involves verifying settings, cable connections, and selecting the appropriate sources. By following these steps, you can effectively address issues related to sharing content both before and during a call, enhancing collaboration and communication in your meetings. These troubleshooting steps cover a wide range of potential issues. If you're not comfortable performing certain steps or the issue persists, please call the Helpdesk at x4444 or enter a service ticket at the following URL: https://calbaptist.calbaptist.com

Note: The process might slightly vary based on the PC you are using, but the general steps should remain the same. 1. Check Hardware Setup: Make sure all three displays are properly connected to the PC machine and turned on. 2. Access Display Settings: Right-click on an empty area of your desktop and select "Display settings" from the context menu. Alternatively, you can press the `Win + I` keys to open the Settings app, then navigate to "System" and choose "Display". 3. Identify Monitors: The display settings should show representations of your monitors. They'll be numbered and labeled with their model or connection (e.g., Display 1, Display 2, Display 3). 4. Arrange Monitors: Click and drag the monitor icons within the display settings window to match the physical layout of your screens. You can position them vertically or horizontally based on your preference. 5. Adjust Display Order: Arrange the monitors in the desired order by dragging and dropping them. The primary monitor is typically where your Start menu and taskbar will appear. 6. Duplicate Displays: If you want to duplicate your screen on all monitors, scroll down in the Display settings and find the "Multiple displays" section. Choose "Duplicate these displays" from the drop-down menu. This will show the same content on all monitors. 7. Extend Displays: If you want to extend your desktop across all three monitors, choose "Extend these displays" from the "Multiple displays" drop-down menu. This mode allows you to have separate content on each screen, effectively giving you more screen real estate. 8. Adjust Resolution and Orientation (if necessary): If the monitors have different resolutions or orientations, you can adjust them by clicking on the monitor icon and then clicking the "Advanced display settings" link. Here, you can choose the resolution and orientation (landscape or portrait) for each monitor. 9. Apply Changes: After arranging and adjusting the settings, click the "Apply" button. Windows 11 will apply the changes, and you might see a confirmation prompt on each monitor. Click "Keep changes" if you're satisfied with the new arrangement. 10. Adjust Display Scaling (if necessary): Windows allows you to adjust the scaling of text, apps, and other items to make them more readable on high-resolution screens. You can do this by going back to the main Display settings page and clicking on "Advanced display settings" and then "Advanced sizing of text and other items". 11. Test and Fine-Tune: After applying the changes, make sure to test the new arrangement by dragging windows across the screens, launching applications, and ensuring everything works as expected. If needed, you can return to the Display settings to further fine-tune the configuration. 12. Save Changes and Enjoy: Once you're satisfied with the arrangement and settings, you can close the Display settings window. Your screens should now be configured according to your desired arrangement, whether you're duplicating or extending the displays. 13. Hotkeys: After applying the changes, pressing the “windows” key and the “p” simultaneously, you can select how you want to duplicate or extend the monitors from a popup that appears on the right-hand side of the main screen. These troubleshooting steps cover a wide range of potential issues. If you're not comfortable performing certain steps or the issue persists, please call the Helpdesk at x4444 or enter a service ticket at the following URL: https://calbaptist.freshservice.com

Note: The steps may vary slightly based on your macOS version and hardware configuration. 1. Check Hardware Setup: Ensure that all three monitors are properly connected to your Mac and powered on. 2. Access Display Settings: Click the Apple menu in the top-left corner of the screen and select "System Preferences." Then, click on "Displays." 3. Identify Monitors: In the Displays preferences window, you'll see representations of your monitors. They'll be numbered and labeled (e.g., Display 1, Display 2, Display 3). 4. Arrange Monitors: Drag and drop the monitor icons within the Displays preferences window to match the physical layout of your screens. You can position them vertically or horizontally as desired. 5. Adjust Resolution and Arrangement: Click on each monitor icon to access its settings. You can adjust the resolution and arrangement of the displays using the options provided. Ensure the "Mirror Displays" box is unchecked for extended displays. 6. Duplicate Displays: To duplicate your screen on all monitors, check the "Mirror Displays" box for the monitors you want to duplicate. This will show the same content on all monitors. 7. Extend Displays: If you want to extend your desktop across all three monitors, make sure the "Mirror Displays" box is unchecked for each monitor. This mode allows you to have separate content on each screen. 8. Adjust Display Scaling (if available): Some versions of macOS might provide options to adjust display scaling. If available, you can adjust text and interface size to your preference. 9. Test and Fine-Tune: After arranging and adjusting the settings, drag windows across the screens and launch applications to ensure everything works as expected. 10. Save Changes and Enjoy: Once you're satisfied with the arrangement and settings, close the Displays preferences window. Your screens should now be configured according to your desired arrangement. Remember that macOS versions and hardware configurations can lead to differences in these steps. If you're using multiple screens with different resolutions or orientations, you may encounter specific adjustments or requirements. These troubleshooting steps cover a wide range of potential issues. If you're not comfortable performing certain steps or the issue persists, please call the Helpdesk at x4444 or enter a service ticket at the following URL:  https://calbaptist.freshservice.com

Issue: Laptop fails to connect to an external display or TV via HDMI. Step 1: Basic Checks 1. Ensure both the laptop and the external display/TV are powered on. 2. Verify that the HDMI cable is securely connected to both the laptop's HDMI port and the external display/TV's HDMI port. 3. Confirm that the external display/TV is set to the correct HDMI input source. Step 2: Display Settings 1. On Windows: - Right-click on the desktop and select "Display Settings." - Scroll down and click on "Advanced Display Settings." - Under "Multiple Displays," choose the appropriate option (e.g., "Extend" or "Duplicate"). 2. On macOS: - Go to "System Preferences" > "Displays." - Navigate to the "Arrangement" tab and ensure the "Mirror Displays" box is unchecked. Step 3: Restart Devices 1. Restart both the laptop and the external display/TV. Sometimes a simple restart can resolve connectivity issues. These troubleshooting steps cover a wide range of potential issues. If you're not comfortable performing certain steps or the issue persists, please call the Helpdesk at x4444 or enter a service ticket at the following URL:  https://calbaptist.freshservice.com

Introduction: If you're experiencing problems with the in-room volume control using the Extron touch panel, this guide will help you diagnose and resolve potential issues. Issue 1: No Sound or Low Volume Symptoms: - No audio is coming from the speakers. - The audio is very faint even when the volume is turned up. Troubleshooting Steps: 1. Check Audio Source: - Verify that the correct audio source is selected on the touch panel (e.g., HDMI, Desktop). - Make sure the selected source is actively playing sound. 2. Volume Level on Touch Panel: - Ensure the "Main Volume" slider on the touch panel is set to an appropriate level. - Increase the volume to a comfortable listening level. 3. Check External Audio Source: - If using an external audio source (e.g., laptop, Blu-ray player), ensure that the volume on the source device is turned up. Issue 2: Unwanted Distortion or Noise Symptoms: - The audio is distorted, crackling, or producing unwanted noise. - The sound quality is poor and unclear. Troubleshooting Steps: 1. Volume Level on Touch Panel: - Lower the "Main Volume" on the touch panel to see if distortion or noise disappears. - High volume levels can sometimes cause distortion, especially if the audio source is producing a strong signal. 2. Audio Source Quality: - Verify that the audio source being played is of good quality. - Low-quality audio files can result in distorted playback. Checking Audio Signal: 1. Audio Indicators: - Some AV systems provide audio level indicators on the touch panel. Check if the indicator reacts to the audio being played. 2. Alternate Audio Source: - Connect a different audio source to the system to see if the problem persists. This helps determine if the issue is source related. Additional Tips: - Avoid setting the volume level too high to prevent distortion and damage to speakers. - Test audio playback with different types of audio sources to ensure consistent performance. Conclusion: By following the troubleshooting steps provided for in-room volume issues, you can identify the root causes of audio problems and work toward resolving them. Pay attention to the touch panel's volume settings, speaker connections, audio source quality, and potential interference sources to ensure clear and balanced audio in your room. These troubleshooting steps cover a wide range of potential issues. If you're not comfortable performing certain steps or the issue persists, please call the Helpdesk at x4444 or enter a service ticket at the following URL: https://calbaptist.freshservice.com