Volume Issues: Cisco Webex Room Kit Touch Panel
Introduction:
This guide provides step-by-step troubleshooting instructions to help you diagnose and resolve
volume-related problems using the touch panel.
Issue 1: No Sound or Low Volume
Symptoms:
- There is no audio coming from the room's speakers.
- The audio is very faint, even when the volume is turned up.
Troubleshooting Steps:
1. Check Volume Settings:
- On the Cisco Webex Room Kit touch panel, locate the volume controls located on the lower
right part of the touch panel.
- Ensure that the volume is turned up to an appropriate level.
2. External Device Volume:
- Check volume settings on device (Laptop, Lectern PC) and ensure it's not muted. Output
should be “Cisco Codec.”
Issue 2: Distorted or Poor Audio Quality
Symptoms:
- Audio is distorted, crackling, or unclear.
- Participants hear noise or feedback during the meeting.
Troubleshooting Steps:
1. Check Microphone Placement:
- Ensure that the microphone is on the lectern and not obstructed.
2. Adjust Volume Levels:
- Lower the volume to ensure that it is not distorting due to high volume.
- Test the audio quality at different volume levels.
Issue 3: Inconsistent Volume Across Participants
Symptoms:
- Volume levels vary between different participants in the meeting.
- Some participants are too loud or too quiet.
Troubleshooting Steps:
1. Check Individual Microphone Settings:
- Ask participants to adjust their microphone volume settings on their respective devices.
2. Use Auto-Leveling Features:
- If available, enable auto-leveling features on the Room Kit to balance audio levels among
participants.
Additional Tips:
Audio Diagnostics: Utilize any built-in audio diagnostics tools on the Room Kit to identify and
address volume issues.
Issue 4: Audio Echoing from Webex Call
-Audio is connected to two devices for microphone and speaker, the room kit and the laptop or computer.
Resolve:
1. Click on the "..." ellipsis near the end call button.
-This is an area for advanced options during the call. It is possible to connect to the meeting without connecting to audio in the meeting start-up on the computer.
2. In the popup, navigate to "switch audio" and click on it
3. Another popup should appear, click on "Disconnect" in the center of the screen.
-The result should be that your computer disconnects from the Webex audio; all left is the audio coming from the Cisco Room Kit for the classroom sound.
Conclusion:
By following the troubleshooting steps outlined in this guide, you can identify and address
volume-related problems when using the Cisco Webex Room Kit touch panel. Ensuring proper
volume settings, checking connections, and adjusting audio configurations will help you achieve
clear and consistent audio quality in your meetings and collaborations.
These troubleshooting steps cover a wide range of potential issues. If you're not comfortable
performing certain steps or the issue persists, please call the Helpdesk at x4444 or enter a
service ticket at the following URL:
https://calbaptist.freshservice.com