Volume Issues: Extron Touch Panels

Introduction:

If you're experiencing problems with the in-room volume control using the Extron touch panel,

this guide will help you diagnose and resolve potential issues.

Issue 1: No Sound or Low Volume

Symptoms:

- No audio is coming from the speakers.

- The audio is very faint even when the volume is turned up.

Troubleshooting Steps:

1. Check Audio Source:

- Verify that the correct audio source is selected on the touch panel (e.g., HDMI, Desktop).

- Make sure the selected source is actively playing sound.

2. Volume Level on Touch Panel:

- Ensure the "Main Volume" slider on the touch panel is set to an appropriate level.

- Increase the volume to a comfortable listening level.

3. Check External Audio Source:

- If using an external audio source (e.g., laptop, Blu-ray player), ensure that the volume on the

source device is turned up.

Issue 2: Unwanted Distortion or Noise

Symptoms:

- The audio is distorted, crackling, or producing unwanted noise.

- The sound quality is poor and unclear.

Troubleshooting Steps:

1. Volume Level on Touch Panel:

- Lower the "Main Volume" on the touch panel to see if distortion or noise disappears.

- High volume levels can sometimes cause distortion, especially if the audio source is

producing a strong signal.

2. Audio Source Quality:

- Verify that the audio source being played is of good quality.

- Low-quality audio files can result in distorted playback.

Checking Audio Signal:

1. Audio Indicators:

- Some AV systems provide audio level indicators on the touch panel. Check if the indicator

reacts to the audio being played.

2. Alternate Audio Source:

- Connect a different audio source to the system to see if the problem persists. This helps

determine if the issue is source related.

Additional Tips:

- Avoid setting the volume level too high to prevent distortion and damage to speakers.

- Test audio playback with different types of audio sources to ensure consistent performance.

Conclusion:

By following the troubleshooting steps provided for in-room volume issues, you can identify the

root causes of audio problems and work toward resolving them. Pay attention to the touch

panel's volume settings, speaker connections, audio source quality, and potential interference

sources to ensure clear and balanced audio in your room.

These troubleshooting steps cover a wide range of potential issues. If you're not comfortable

performing certain steps or the issue persists, please call the Helpdesk at x4444 or enter a

service ticket at the following URL: