Issue 1: Mic Mute Toggle On

Symptoms:

- The microphone appears to be connected, but no sound is being picked up or transmitted.

- The "Mic Mute" button on the touch panel doesn't match the actual mute status of the

microphone.

- Participants in the room are unable to hear the microphone audio.

Troubleshooting Steps:

1. Check Mic Mute Status on Touch Panel:

- Press the "Mic Mute" button on the touch panel to ensure that it's in the correct state.

- If necessary, press the button again to toggle the microphone mute status.

2. Physical Check:

- For Room Kit rooms, examine the microphone to see if it's physically muted (a mute button

on the microphone itself).

- For Yeager and Business, ensure that the microphone's cable is properly connected to the

wall and the computer's USB port.

3. Check Sound Settings (Yeager and Business):

- Right-click on the speaker icon in the Windows taskbar and select "Open Sound settings."

- Under the "Input" section, ensure that the correct microphone is selected and set as the

default input device.

4. Check Microphone Hardware Settings (Yeager and Business):

- Access the microphone's settings from the Windows Sound settings or Device Manager.

- Make sure the microphone is not muted or disabled in the settings.

5. USB Connection (Yeager and Business):

- Test the microphone with a different USB port on the computer to rule out any port-specific

issues.

- Try using the microphone with a different computer to see if the issue persists.

Issue 2: No Microphone Signal on Computer (Yeager and Business classrooms only)

Symptoms:

- The microphone is connected, but the computer does not detect any input from it.

- The microphone is not listed as an available input device in Windows settings.

Troubleshooting Steps:

1. USB Connection:

- Ensure that the microphone is correctly plugged into a functional USB port on the computer.

2. Check Windows Sound Settings:

- Right-click on the speaker icon in the Windows taskbar and select "Open Sound settings."

- Under the "Input" section, make sure the microphone is listed and selected as the default input device.

3. Check Device Manager:

- Right-click on the Start button and select "Device Manager."

- Look for the microphone in the "Audio inputs and outputs" section. Ensure there are no error indicators.

Checking Microphone Signal:

1. Windows Sound Settings:

- While the microphone is connected, open Windows Sound settings.

- Speak or make a sound to check if the input level meter responds, indicating that the microphone signal is being detected.

2. Recording Devices:

- Right-click on the speaker icon in the Windows taskbar and select "Sounds."

- Navigate to the "Recording" tab and speak into the microphone. The input level bar should show activity.

These troubleshooting steps cover a wide range of potential issues. If you're not comfortable

performing certain steps or the issue persists, please call the Helpdesk at x4444 or enter a

service ticket at the following URL:

https://calbaptist.freshservice.com