Agreement Purpose This Service Level Agreement has been written for California Baptist University User Services Department.   The Agreement clearly defines the service levels that the HelpDesk will deliver to its faculty and staff and describes the processes performed when a local administrator (admin) request is submitted to the HelpDesk. Agreement Parties California Baptist University User Services Jorge J. Mendieta, Director of User Services and Service Level Agreement Manager Christopher Morgan, Assistant Director of User Services and Service Level Agreement Manager California Baptist University faculty and staff (the customers). Definitions Admin by Request (ABR) is an application that runs on the local computer that allows staff and faculty to request temporary “Admin Rights.” This allows staff and faculty to have local admin rights to install or change settings on their assigned CBU computer on an “as needed” basis. The requests for admin approval are done through the application. This advantage for staff and faculty is that they can install software independently without the need to contact the HelpDesk or log a ticket. This system is operational during regular working hours and available after hours in a specific schedule to accommodate staff and faculty needs. Hours of Operation Business Hours Monday – Friday, 7:00 AM to 5:00 PM After Hours Monday – Friday, 5:00 PM to 9:00 PM Saturday, 8:00 AM to 4:00 PM CLOSED Monday – Friday, 9:00 PM to 7:00 AM Saturday, 4:00 PM to Next Business Day Sunday – CLOSED Please plan your software installations accordingly.    Contacting the HelpDesk You may contact the HelpDesk for additional assistance in three ways:  Walk-ins: James Bld., Room 160 during normal business hours  Phone: (951) 343-4444 or ext. 4444 Email: HelpDesk@calbaptist.edu   ABR Requests:  Requests made during business hours will be addressed within 15 minutes. Requests made after hours will be addressed within 45 minutes. Requests made during closed hours will be addressed the next business day. Phone Support: Phone support is available during business hours, and it is recommended to call for critical needs.   Customer Requirements When contacting the HelpDesk, the customer will provide his/her email address, contact phone number(s), and the request description.   Condition This Agreement is valid for one year from the start date. The customer may reapply before the end of this period, in which time the ITS Department will review and reevaluate the request. ITS will email the customer with the decision.

Sign in with a CBU-specific login, complete the following steps: First Launch the program from the desktop.From the sign-in pane, click Calbaptist.edu.On the next screen Click CBU Single Sign On. Type your CBUID username and password exactly as you would signing into Blackboard. Follow the prompts including MFA the same as logging into Blackboard. Once Logged in you will see ArcGIS Pro. Your view may differ depending on the license given.

The Zoom Microsoft Outlook plugin allows users to schedule and start a meeting directly in Microsoft Outlook. Users may also turn existing Outlook meeting events into Zoom meetings. On Windows, this tool can also sync free/busy times to the Zoom Client based on your Outlook Calendar events. Installation Steps:  Browse to the Zoom Download Center. Under heading "Microsoft Outlook Add-In", select Add Zoom. You will be sent to the Zoom for Outlook Extension on Microsoft Appsource. Select Get it now. Note: You may be prompted to login at this step. Log in using your CBU username and password. When prompted with "Would you like to install Zoom for Outlook Extension", select Continue. The webpage will confirm you have successfully added the Zoom for Outlook Plugin. The Zoom Plugin will now be available within Outlook under the Calendar view. If you do not see the Zoom button, please see the following article from Zoom: Missing plugin icon Mac OS: Select Calendar > New Event > (...) > Zoom Windows: Select Calendar > New Meeting > Add A Zoom Meeting You may be prompted for login to Zoom upon first time use of the application. Login using the following steps: Select SSO near the bottom of the sign-in Window. Enter the company domain as calbaptist-edu. You should be automatically signed in, as this login window uses the credentials you are already signed in to Outlook with. Additional Training Additional information regarding the usage of this application is provided by Zoom, accessible via the following links: How to schedule a meeting How to schedule a personal audio conference (PAC) How to make an existing event a Zoom meeting Missing plugin icon How to schedule meetings for others

Mac Spotlight Search: Tips to Get Faster Results If you're a Mac user, you probably use Spotlight Search to find files, launch apps, and search the web. While Spotlight is a powerful tool, sometimes it can take a while to get the results you need. Here are some tips to help you get faster results from Spotlight. Keep Your Index Up-to-Date Spotlight works by indexing the contents of your Mac's hard drive. If your index is out of date, Spotlight won't be able to find the files you're looking for. To make sure your index is up-to-date, follow these steps: Click the Apple menu in the top-left corner of your screen. Select "System Preferences." Click "Spotlight." Click the "Privacy" tab. Drag your hard drive icon from the desktop to the list of locations that Spotlight should exclude from searches. Wait a few minutes, then remove your hard drive from the list. This will force Spotlight to re-index your hard drive, which should make searches faster. Use Search Operators Spotlight supports a variety of search operators that can help you narrow down your search results. Here are a few examples: Use "kind:" to search for a specific type of file (e.g. "kind:pdf" to find all PDF files). Use "date:" to search for files created or modified on a specific date (e.g. "date:yesterday" to find files modified yesterday). Use "name:" to search for files with a specific name (e.g. "name:report" to find all files with "report" in the name). You can find a full list of search operators by typing "help" into the Spotlight search bar. Customize Your Search Results By default, Spotlight shows you a list of files and apps that match your search query. However, you can customize your search results to show more information. Here's how: Click the Apple menu in the top-left corner of your screen. Select "System Preferences." Click "Spotlight." Click the "Search Results" tab. Check the boxes next to the types of results you want to see (e.g. "Documents," "Folders," "Music," etc.). This will make it easier to find the files you're looking for. Conclusion By following these tips, you can get faster and more accurate results from Spotlight. Whether you're searching for a specific file or launching an app, Spotlight can help you get there faster.

If you are a student or an instructor using Blackboard, you may have encountered an issue where you are unable to access a video link. This can be frustrating, especially if the video is a crucial part of your coursework. In this article, we will discuss some troubleshooting steps you can take to resolve this issue. Informational Before we dive into the troubleshooting steps, let's first understand why you may be experiencing this issue. There could be several reasons why you are unable to access a video link on Blackboard: The video link may be broken or expired. Your internet connection may be slow or unstable. Your browser may be outdated or incompatible with Blackboard. Your device may not meet the system requirements for playing the video. Now that we have a better understanding of the issue, let's move on to the troubleshooting steps. Troubleshooting Steps Step 1: Check the Video Link The first thing you should do is check if the video link is working. You can do this by clicking on the link and seeing if it opens. If the link is broken or expired, you will need to contact your instructor and ask them to provide you with a new link. Step 2: Check Your Internet Connection If the video link is working, the next thing you should check is your internet connection. Make sure you have a stable and fast internet connection. You can try resetting your router or modem to see if that helps. Step 3: Clear Your Browser Cache If your internet connection is not the issue, the next thing you should try is clearing your browser cache. This will clear any stored data that may be causing the issue. To clear your browser cache, follow these steps: Open your browser settings. Click on "Privacy and Security." Click on "Clear Browsing Data." Select "Cached Images and Files." Click on "Clear Data." Step 4: Try a Different Browser If clearing your browser cache does not help, the next thing you should try is using a different browser. Sometimes, Blackboard may not be compatible with certain browsers. Try using a different browser to see if that resolves the issue. Step 5: Check Your Device If none of the above steps work, the issue may be with your device. Make sure your device meets the system requirements for playing the video. You can check the system requirements on Blackboard or contact your instructor for more information. Conclusion In conclusion, if you are unable to access a video link on Blackboard, there could be several reasons why. By following the troubleshooting steps outlined in this article, you should be able to resolve the issue and access the video. If you are still experiencing issues, contact your instructor or reply to this ticket for further support.

Enabling Pop-ups on Chrome for Mac If you are a Mac user and are having trouble enabling pop-ups on Chrome, this article will guide you through the process. Pop-ups can be useful for various reasons, such as allowing access to certain websites or displaying important information. Follow the steps below to enable pop-ups on Chrome for Mac. Checking Pop-up Settings Before enabling pop-ups, it is important to check if they are already enabled. Here's how to do it: Open Chrome on your Mac. Click on the three dots at the top right corner of the screen. Select "Settings" from the dropdown menu. Scroll down and click on "Advanced." Under "Privacy and security," click on "Site Settings." Look for "Pop-ups and redirects" and click on it. Make sure the toggle switch is turned on for "Allowed." If the toggle switch is already on, pop-ups should be enabled. If not, proceed to the next section. Enabling Pop-ups To enable pop-ups on Chrome for Mac, follow these steps: Open Chrome on your Mac. Click on the three dots at the top right corner of the screen. Select "Settings" from the dropdown menu. Scroll down and click on "Advanced." Under "Privacy and security," click on "Site Settings." Look for "Pop-ups and redirects" and click on it. Turn on the toggle switch for "Allowed." Under "Allow," click on "Add." Enter the website URL for which you want to enable pop-ups. Click on "Add." Once you have completed these steps, pop-ups should be enabled for the specified website. Troubleshooting If you are still having trouble enabling pop-ups on Chrome for Mac, try the following troubleshooting steps: Clear your browsing history and cache. Disable any extensions that may be blocking pop-ups. Make sure your Chrome browser is up to date. Restart your Mac and try again. If none of these steps work, you may need to contact Chrome support for further assistance. Conclusion Enabling pop-ups on Chrome for Mac is a simple process that can be done in just a few steps. By following the instructions above, you should be able to enable pop-ups for any website you need. If you encounter any issues, try the troubleshooting steps or contact Chrome support for help.

Purpose: This article describes how to encrypt an email.  If an email is unable to be sent because it has personally identifiable information in it, then the process is to encrypt the email so that the email can be sent. Process for Encryption: Click New Email Click the Options toolbar On the Options toolbar, click the Encrypt menu On the Encrypt menu, click Encrypt-Only Your new email is now encrypted!

In Kaltura, the feature to download media is not enabled by default, and must be enabled if an owner wishes to download a copy of their media. Commonly, this process needs to be done to download a copy of the media before it is deleted due to the system retention policy.  Steps: Log in to Kaltura at: https://calbaptist.mediaspace.kaltura.com/ In the top right-hand corner, select Guest > Login Follow the prompts to sign in with your normal CBU username and password. Once logged in, select your name from the top right hand corner, then select "My Media". Select a video in question. Beneath the video, select Actions > Edit In the edit menu, select the downloads tab. Enable downloading by selecting the formats you would like to make available, then select save. Note: Your video may have multiple types available. At least one must be selected.   Select "Go To Media" next to the save button.  There is now a "Downloads" tab under the video. Select it, then select the download icon under "available actions" to download the video. 

This article explains how to login to Blackboard Learn as a Faculty member or student at California Baptist University. Resources needed: Your CBU username Your CBU password Your chosen Multi-Factor Authentication (MFA) method If you need assistance, please contact the Information Technology Services Helpdesk at: Phone: (951) 343-4444 Email: helpdesk@calbaptist.edu In-Person: James 160 Hours: Monday - Friday | 8:00am-5:00pm Do not attempt login using the Alternative Login button, unless you have been advised to by Information Technology Services. Instructions Create a step-by-step guide: Browse to the Blackboard Learn login page at: https://calbaptist.blackboard.com/ Select Log in using Lancer ID Next, enter your username with @calbaptist.edu added. Note: Student usernames = ID number. Enter your CBU password. Complete the Multi-Factor Authentication (MFA) prompt using your chosen MFA method.

The following article will cover the steps on how to sign into the new Laserfiche Cloud platform at CBU.  If you have additional unanswered questions, please contact the Help Desk using any of the following methods: Phone: (951) 343-4444 Email:  helpdesk@calbaptist.edu In-Person: James 160 Hours: 8:00am-5:00pm (Monday - Friday)   Sign in steps Login site: CBU Laserfiche Cloud Select “Sign in with SSO” option. Enter your emailaddress@calbaptist.edu Enter your CBU password Select Sign in   *Access to Laserfiche no longer requires VPN or being connected to the campus network. Laserfiche Cloud can be accessed anywhere.