Cisco Room Kit - Backup and Restore Codec Configuration

It is best practice to perform a backup of the codec configuration in the following scenarios:

Per-semester, for disaster recovery purposes.
1. This saves time and effort if a unit goes down at the start of the semester when support is at its busiest. You will already have a recent backup to restore the replacement codec to, which is tailored for that space.
Before planned configuration changes on the device.
1. This gives you something to revert back to, should your planned change not be successful.
Before a planned physical move or relocation of the device.

Codec backup steps:

Note: Steps outlined are for a Cisco Codec or Codec Plus, but backing up any other type of telepresence device (Board 55, Desk Pro, etc.) are basically identical.

Log in to Cisco Control Hub. This is the administration website for these devices.
1. https://admin.webex.com/
  1. If you do not have access to Control Hub, please contact:
    1. Brad Buege, bbuege@calbaptist.edu, (951) 343-3923
Select Workspaces from the left-hand navigation.
1. Search for the name of the codec's original location. You may also use the location drop down to filter by a list of buildings to assist in your search.
  1. Ex 1: James ITS Conference Room
Within the workspace, select the codec.
With the codec page, find the heading "Support" and select Local Device Controls > Launch.
1. 1. Note: Ensure you are on the CBU network, either locally or via VPN.
  2. On the resulting screen, select proceed.
From the left-hand navigation menu of the codec web page, select Backup and Recovery. Then, ensure you have the "Backup" tab selected.
1. On the backup screen, ensure all check boxes are checked, then select Download.
A .zip file with the device configuration will be downloaded to your local machine.
2. Note: A Box.com folder has been created to house these backups as needed. Link:
  1. https://calbaptist.box.com/s/tzwpbvdx8c5sldj3pcn45yqwg7yry07x
    1. If you do not have access to this Box resource, please contact:
      1. Brad Buege, bbuege@calbaptist.edu, (951) 343-3923

Restore codec configuration steps:

Repeat steps 1-5 above to access the codec web interface of the device you would like to restore a configuration to.
1. Note: If your replacement device has never been configured for usage at CBU (ex: RMA replacement unit shipped directly from Cisco, or new in box and otherwise has never been joined to Control Hub), follow the first-time setup instructions to join your device to Control Hub, then return to this step.
  1. Link: https://calbaptist.freshservice.com/a/solutions/articles/21006890390
Select the "Restore" tab, then select the previously downloaded and saved backup .zip.
1. Note: there is no need to unzip the file. It can be uploaded as-is.
Select Upload to restore the settings. A success message will appear with the results after the upload is completed.
Though it is not always needed, depending on the complexity of the backup and what settings were changed from out of box, it is still a good idea to restart the endpoint.
1. Select the Restart and Shutdown tab, then select Restart.