Introduction:

This guide provides troubleshooting steps for sharing content before and during a call, helping

you resolve common issues efficiently.

Sharing Content Before a Call:

Issue 1: No Display of Shared Content

Symptom:

- You're attempting to share content, but it's not displaying on the room's screen.

Troubleshooting Steps:

1. Select Share: On the touch panel, select the share option.

2. Select Source: On the touch panel, choose the appropriate content-sharing source (e.g.,

Laptop, Lectern PC).

3. Check Cable Connections: Verify that the HDMI from the device you're trying to share from is

properly connected to the Room Kit's input.

Sharing Content During a Call:

Issue 2: Content Sharing Not Working During a Call

Symptoms:

- You're in an active call but can't share content.

- The "Share" option is unresponsive on the touch panel.

Troubleshooting Steps:

1. Check Call State: Ensure that you're in an active call or meeting before attempting to share

content.

2. Select Share: On the touch panel, select the share option.

3. Select Share In Call Option: On the touch panel, select the "Share in call" option on the input you

are trying to share.

Conclusion:

Troubleshooting content sharing on the Cisco Webex Room Kit touch panel involves verifying

settings, cable connections, and selecting the appropriate sources. By following these steps, you

can effectively address issues related to sharing content both before and during a call,

enhancing collaboration and communication in your meetings.

These troubleshooting steps cover a wide range of potential issues. If you're not comfortable

performing certain steps or the issue persists, please call the Helpdesk at x4444 or enter a

service ticket at the following URL:

https://calbaptist.calbaptist.com