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Zoom at California Baptist University - Frequently Asked Questions

Modified on: Mon, Mar 24 2025 11:04 AM

The information in this article aims to answer questions you may have related to Zoom access at California Baptist University. Zoom as an educational tool is provided and supported by Information Technology Services.


If you have additional unanswered questions, please contact the Help Desk using any of the following methods:


  • Phone: (951) 343-4444
  • Email:  helpdesk@calbaptist.edu
  • In-Person: James 160
  • Hours: 8:00am-5:00pm (Monday - Friday)


Who is eligible for a Zoom account?


All full time Faculty members and actively teaching Adjunct Faculty receive a full license to Zoom. 


Adjunct faculty who are active, but not teaching, are granted a Basic license.


No request needs to be submitted for these cases. Licenses are granted automatically based on your status.



How do I sign in to Zoom?


CBU Zoom Website:

  1. Login site: Video Conferencing, Web Conferencing, Online Meetings, Screen Sharing - Zoom 
  2. Select Sign in
  3. Enter your emailaddress@calbaptist.edu
  4. Enter your CBU password
  5. Select Sign in


Zoom.us and Zoom Desktop or Mobile App:

  1. Select Sign in with SSO
  2. Enter company domain: calbaptist-edu
    1. Or select I don’t know the company domain, then enter your email address.
  3. Select Continue
  4. Enter your emailaddress@calbaptist.edu
  5. Enter your CBU password
  6. Select Sign in



I am an Adjunct who is not teaching - what happens to my Zoom access?


You will retain your Zoom account with CBU as long as you remain an active employee. All data, such as recordings and scheduled meetings, is retained in the account. When you are registered to teach a course again, Information Technology Services automatically elevates your access from Basic to Licensed.



What is the difference between Licensed and Basic access?


Basic access is limited to a meeting length of 40 minutes with 300 or more participants; however, 1-1 meetings can last longer than 40 minutes. Basic users also do not have access to record to the cloud, or other add on features such as large meetings or webinars. 



If you have changed status from Licensed to Basic, all prior cloud recordings are retained. 



I am a Staff member. Can I use Zoom?


Staff members are provided with access to the Cisco Webex suite for calling, chat, and video meeting needs. The University only holds a limited number of licenses for Zoom, and because of this limit, licenses are currently reserved for Faculty members. 


Exceptions may be made by request to helpdesk@calbaptist.edu and are evaluated on a case-by-case basis. 



I am a student. Do I need a Zoom account to join my class?


No. Students are not provided with Zoom accounts, as participants do not need an account in order to join a meeting. 



What features are available through Zoom AI Companion?


The following features are enabled in Zoom AI Companion


  1. Smart assistant / AI Companion panel in Zoom Workplace app:
    1.  AI Companion smart assistant will appear in the Zoom Workplace app and can be opened with the AI sparkle icon in the app header. Users can ask questions of AI Companion smart assistant. AI Companion will be able to access Zoom data available to a specific user (e.g. meeting summaries, Team Chat messages, Docs), to help answer those questions.
    2. Note: This chat history is automatically deleted after 30 days. 
  2. Microsoft 365 Outlook calendar integration
    1. Microsoft Outlook calendar events accessible to the user are used as a data source for AI Companion smart assistant. 
  3. Ask AI Companion questions about the meeting
    1. AI Companion will have access to the meeting transcript and meta data. Meeting participants can ask questions about the current meeting.
  4. Meeting summary with AI Companion
    1. Allow hosts to generate a summary. Summaries are sent after the meeting has ended based on the in-meeting access options. Currently, an email notification will automatically be sent to meeting hosts and co-hosts containing the meeting summary text. Meeting summaries can also be accessed on the Zoom website, under menu option "Summaries".
    2. Note: Meeting summaries are different than transcripts, and do not require recording the meeting to be enabled. 
    3. Note: Meeting summaries are OFF by default and must be turned on per-meeting. Users may change this setting for their individual account in order to auto enable meeting summaries for all meetings they host through the following steps: 
      1. Login to https://calbaptist-edu.zoom.us/
      2. From the left-hand menu, select Settings.
      3. Select the AI Companion tab/ column. 
      4. Under Meeting summary with AI Companion, select Turn on meeting summary automatically when meetings start.
    4. Note: Meeting summaries are automatically moved to Trash on the Zoom site after 30 days. Your meeting summary in email form in this would still be retained, as long as you did not delete the email. 
  5. AI generated virtual backgrounds
    1. Allow users to customize their video background using an AI generated image. This setting requires that Virtual background also be enabled in order to generate and save an AI generated background in the Zoom app.
  6. Smart recording
    1. Cloud recordings can have recording highlights, summary and smart chapters, next steps, and meeting coach.
  7. Whiteboard content generation with AI Companion
    1. Allow users to use AI to create content on the whiteboard canvas. They can add, modify, and extend content on the board.
  8. Team Chat features:
    1. Thread summary with AI Companion
      1. Allow users to summarize lengthy threads and catch up on important details at a glance.
    2. Compose with AI Companion
      1. Allow users to use AI to help them compose a response from scratch or wordsmith their chat messages.
    3. Quick reply with AI Companion
    4. Sentence completion with AI Companion
      1. Allow users to have predictive writing suggestions appear as they compose a message.
    5. Quick schedule with AI Companion
      1. Allow users to use AI to detect meeting intentions and show prompt to facilitate scheduling.


What kind of information shouldn't be added to the Zoom AI Companion?


Please be mindful of the type of information added to this tool. Generally, personally identifiable information and non-public research data should not be added. 


Current CBU guidelines on this subject are linked below for further guidance:




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