Computer Refresh FAQs
The Information Technology Services (ITS) PC Refresh Program aims to provide dependable and up-to-date equipment for Staff and Faculty members of the University. We have standardized a process for replacing University-owned equipment to best support the technology-enabled work that is performed. Below you will find answers to some of the most commonly asked questions regarding the PC Refresh Program.
Who is eligible for a refresh?
PC refreshes typically take place between the 4th and 5th year of a computers life-cycle. If eligible, you will be contacted by the Help Desk to start the process.
Can I keep my old computer that is being replaced?
Old devices must be reclaimed by ITS. Aging devices that are no longer eligible for security updates may present risks and vulnerabilities that could be harmful to the CBU network. Equipment that meets ITS technology standards allow for proper management and enables ITS to adequately provide the best support available. With this information in mind, each old device is replaced and collected by ITS.
I have another computer (ex: loaner laptop) in my possession. What happens to that computer?
Loaner laptops will be reclaimed by ITS as they are also often old devices that are at or near end-of-life. However, in extenuating circumstances, exceptions may be made.
Am I required to upgrade if my device is identified for replacement?
Generally, PC’s that are identified for replacement in our Inventory system must be replaced during the refresh wave. As ITS provides support for most campus Staff/Faculty, it is imperative that equipment we provide support for is able to obtain the latest software updates and patches. Additionally, performance issues on older equipment can often be attributed to computers that no longer meet the Hardware Requirements for software packages.
What data will be moved from my old to new device?
During your meeting with a technician, your user folder will be migrated to your new machine. Your user folder includes data saved in the following locations:
• Desktop
• Pictures
• Documents
• Downloads
• Outlook Signatures
ITS will also be setting you up with the OneDrive backup service, which will automatically sync most of these files.
Browser data (i.e. Bookmarks, History, Passwords, etc.) can be synced to a user account in Google or Firefox. If you are already syncing your browser data with an account, simply sign into your account on the new machine and your browser data will be synced.
How do I sync my Google Chrome and/or Mozilla Firefox data?
Here are links to resources to walk you through turning on sync settings for each browser:
• Turn sync on and off in Chrome - Google Help
• How do I set up Sync in Firefox? | Firefox Help
If your stored passwords in Google Chrome or Mozilla Firefox are not synced to an account in the browser, they will NOT transfer to your new PC per Google and Mozilla’s security architecture.
What happens to the data on my old computer?
After the PC is collected by ITS, it will be quarantined for 14 days to preserve the original copy of data. Afterwards, the PC will be evaluated and processed for recycling as needed.
How long does a computer refresh take?
An in-person refresh appointment is projected to last between 60-90 minutes. Some deployments that require unique configurations may take longer. As technicians may have multiple appointments on any given day, a remote-session following your refresh may be requested to address any remaining concerns or software needs.
What applications are included on the standard Windows Refresh?
Each Windows PC will include the following:
• Office 365 (Word, Outlook, PowerPoint, Excel, OneNote)
• Google Chrome
• Mozilla Firefox
• Adobe Reader
• VLC
• Cisco VPN
• CX 10
If any additional software/applications are needed for your machine, please provide a list when booking your refresh appointment.
The standard MacBook Pro refresh will also include a similar suite of applications.
What if I need equipment that is not included in the standard refresh?
The standard refresh only includes the replacement computer and a Dell docking station, if needed. If you need additional equipment, please reach out to your department Director or the person who handles purchasing for your department. A Hardware Purchase request will need to be submitted to ITSPurchasing@calbaptist.edu for any Dell monitors, laptop stands, keyboard/mice combos, external storage devices, equipment for home-use, etc.
Dell Docking Stations will be provided only if needed. This will be dependent upon your current configuration.
What if I have a Dell All-In-One that is being refreshed but I want a laptop instead?
Due to current inventory allotments, we are replacing computers one for one. However, refreshes can be a dynamic operation. Depending on future department models, there may be instances where a Dell AIO is replaced with a Dell laptop. As a general rule, you can expect to receive a comparable hardware replacement during a refresh and exceptions will be evaluated on a case-by-case basis.
If you have additional questions, please contact the Help Desk using any of the following methods:
• Phone: (951) 343-4444
• Email: helpdesk@calbaptist.edu
• In-Person: James 160
• Hours: 8:00am-5:00pm (Monday - Friday)